Privacy Policy

Who We Are

Doyen Auto Services is a vehicle repair and MOT testing garage based at 59 Southcroft Road, Rutherglen, Glasgow G73 1UG. When we refer to “we”, “us”, or “our”, we mean Doyen Auto Services. We are the data controller for the personal data described in this policy.

What Data We Collect

We collect the following personal data when you use our services:

• Contact details - name, email address, phone number, postal address
• Vehicle information - registration number, make, model, VIN, mileage, MOT and service history
• Booking and service records - appointment dates, work carried out, quotes, invoices
• Payment information - payment method (card payments are processed securely by Stripe; we do not store full card numbers)
• Communications - emails, SMS messages, and WhatsApp messages exchanged with us
• Website usage - cookies, IP address, browser type, pages visited

How We Use Your Data

We use your personal data to:

• Process bookings and manage your appointments
• Carry out vehicle repairs, servicing, MOT testing, and diagnostics
• Send you quotes, invoices, and payment confirmations
• Send MOT and service reminders (you can opt out at any time)
• Communicate with you about your vehicle and our services
• Comply with legal obligations, including DVSA MOT record keeping
• Improve our services and website

Legal Basis (UK GDPR)

We process your data under the following legal bases:

• Contract - processing necessary to fulfil our service agreement with you (bookings, repairs, invoicing)
• Legal obligation - MOT test records must be retained as required by DVSA regulations
• Legitimate interest - sending service and MOT reminders, improving our business operations
• Consent - marketing communications (only sent if you opt in; you can withdraw consent at any time)

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal requirements:

• Customer and vehicle records - retained for 7 years after last service, in line with HMRC requirements
• MOT test records - retained as required by DVSA
• Invoice and payment records - retained for 6 years for tax purposes
• Marketing preferences - retained until you withdraw consent

After the retention period, data is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access - request a copy of the personal data we hold about you
• Rectification - ask us to correct inaccurate or incomplete data
• Erasure - request deletion of your data (subject to legal retention requirements)
• Restriction - ask us to limit how we use your data
• Portability - receive your data in a structured, machine-readable format
• Object - object to processing based on legitimate interest, including direct marketing
• Withdraw consent - where processing is based on consent, withdraw it at any time

To exercise any of these rights, email us at support@doyenautos.co.uk. We will respond within 30 days.

Cookies & Analytics

Our website uses cookies to ensure it functions correctly and to understand how visitors use the site. Essential cookies are required for the site to work (e.g., session management when you’re logged into the customer portal).

We use Google Analytics (GA4) to measure anonymous, aggregate page-view data so we can understand which pages are useful and improve the site over time. Google Analytics runs in consent-denied default mode on our site - no tracking cookies are placed, and no personal data is sent to Google, until and unless you explicitly accept analytics cookies.

You can manage cookie preferences through your browser settings at any time.

Signing in with Google

When you choose to sign in to the customer portal using your Google account, Google shares your verified email address and your name with us. We use this information only to find or create your customer record at Doyen Auto Services - we do not receive your Google password, we do not access your Gmail, Google Drive or any other Google service, and we do not post anything back to Google. You can revoke this connection at any time from your Google Account permissions page.

Third Parties

We share data with the following third-party services to operate our business:

• Stripe - processes card payments securely. See Stripe’s Privacy Policy.
• Twilio - sends SMS notifications and WhatsApp messages. See Twilio’s Privacy Policy.
• Resend - sends transactional emails (booking confirmations, reminders). See Resend’s Privacy Policy.
• Google (Analytics & Sign-in) - anonymous analytics and optional OAuth sign-in. See Google’s Privacy Policy.
• Vercel - hosts our website and stores uploaded files (e.g., diagnostic report photos). See Vercel’s Privacy Policy.
• DVSA - MOT test results are submitted to the DVSA as legally required.

We do not sell your personal data to any third party.

Contact Us About Your Data

If you have questions about this privacy policy or want to make a data request, contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.